Tag Archives: Shipping

Uuni 2 is now available in Australia for pre-order

Dear Australia,

Just over a year ago, we started shipping Uuni’s from warehouses in the USA and the United Kingdom. Today, we’re happy to announce that we’re about to start shipping from a warehouse in Australia, too.

Some 30 days ago, a shipment of Uuni’s were loaded in Helsinki, Finland, onboard a very large ship and they took to the high seas to begin their voyage to Australia. ETA is 3rd of November and as that date is fast approaching, we’re now opening up for pre-orders and our dedicated Australian Store.

Please use helloaustralia at checkout to receive AU$35 of your order. Valid until start of November or whilst stocks last!

While we don’t want to create panic and mayhem, it is worth noting that there’s limited stock available before Christmas. It really takes a long time to ship to Australia and we won’t be able to replenish stock until start of next year.

Couple of points:

We currently have the Uuni 2 and Uuni Peels available but are hoping to add pellets shortly. We’re just in the process of working out the logistics. You’ll be able to add these to your order at a later date, when available. Alternatively, suitable pellets are widely available in Australia.

Turns out, Australia is huge. Our warehouse is in Sydney and are super happy to be able to include free shipping within New South Wales and Australian Capital Territory. For other territories, we had to pull good estimates for how much shipping will cost*. Here’s our promise: if we find that your order ends up costing less to ship, we’ll refund you the difference. Prices already include GST and customs etc.


Uuni’s are on their way, half way around the world. They’ll arrive in Sydney port at start of November and should be shipping to customers by middle of the month.

As you can imagine, we’re very excited about this and hope you are too!


Kristian and the Uuni Team

*Problem is that rural areas are much more expensive than urban areas. This is probably pretty obvious to you if you live in Australia, but came as a bit of a surprise to us.

**What about New Zealand? We’re looking into this. Our first option for warehouse doesn’t do international shipping but we’re hoping to find one that does before they arrive. As soon as there’s news on this, we’ll definitely let you know!

Btw, I love NZ. We went there for a trip some five years ago and absolutely loved it. I can’t wait till we can ship to you guys too!

Now shipping and a post about shipping in general

UPDATE: This post reflects Uuni as of Summer 2014. The Current model is manufactured in China. Uuni ships from local warehouses in East and West Coast USA as well as from the UK.

As Uuni 2 is now shipping, it’s a great time to give a little insight into what goes into Uuni logistics. And, to be perfectly frank, why we still find it a little difficult.

TL;DR: Uuni 2 is now shipping. Shipping is hard. We’re getting better at it. Exciting times.


Uuni’s are currently made in Finland. Main benefit of this for us it that we can visit the factory easily, much more so than, say, if it was made in China. This also provides us with some logistical nightmares. Finland is a fringe country in that there isn’t dedicated freight ships heading to USA or even UK everyday. In fact most, consignments we’ve sent go via mainland Europe, Germany or Holland. It’s slow and not too cheap. Sea freight to UK costs around $12 per unit, not too bad, but for US the number is already more like $20. And as we had to fly stock in to US last time around, due to manufacturing delays, we were paying around $50 per unit for just getting them in the warehouse. For a not-cheap-to-produce product these extra costs hit the margins pretty badly.

Having to fly stock in this summer was hopefully a one time only solution and we can manage stock levels better in the future. We’ve only got 12 months behind us so we’re still learning. But learning fast!


For warehouse-to-customer logistics, we use a company called Shipwire. They make it possible for a small tiny company like ours to ship to customers around the world. They take care of storage for us and as soon as someone orders an Uuni, they ship it to them pretty much automatically.

It’s great when it works but as it’s a one-size-should-fit-all solution there’s no room for customisation. For example, since our main product, Uuni 2, is slightly oversized at 14x36x51cm and 10 kg when boxed, they don’t have a box big enough to ship it in. What this means is that if some orders an extra peel, it has to be send as a separate shipment instead of just with the Uuni. This is silly as the peel is only 1 mm thick and wouldn’t really take any more space with it. This also means that when we start selling wood pellets and other products, we can’t consolidate them into one shipment making the overall cost high.


In the UK, we’re about to start shipping from our tiny office. This means that 1) there’s no wait between stock arriving in the country and us being able to ship it. We can also package the Uuni’s in a external box to further protect them. This box we’re using is actually just the right size so we can include a 5 kg box of wood pellets with it as well (we’re starting selling those in the UK next week!) Or the same box can be used to ship 3 boxes of pellets instead.

This is a test we’ll run for the next couple of months and will hopefully be very good at it by the time it’s Christmas and people are buying these as Christmas presents.

I’m excited about this as it gives us another touch point between you, our customer, and us. A much more hands-on relationship where as previously it all just happened somewhere in the background.

US is a different matter. It’s a large country, da- obviously, and we don’t yet have on-the-ground operations there. Maybe in 2016 we will, if all goes well. But at this stage, we’re keeping our eyes open for a trusty partner to work with on the West Coast. Or perhaps in the middle of the country near a transport/freight hub. It’s all about being able to provide better service while keeping the business viable.

All in all, it’s been a big learning curve in getting a good handle on shipping physical objects around the world (28 countries and counting!). I did say to Darina, my wife and partner in Uuni, once that I wish I had come up with something small that fits neatly in a first class envelope. Maybe one day, but looking at our product roadmap for the next 18 months, it’s unlikely.

Yours truly,


US Shipping Update: Awaiting for customs clearance

[UPDATE 8/8/14 06:40 BST: I’ve just had an email from the forwarder confirming that the shipment has cleared customs and is on it’s way to the warehouse and will arrive there today.]

Hopefully the last bit of hurdle before the shipment arrives in the warehouse.

We’ve been waiting for receipt confirmation from the warehouse/fulfilment company since end of last week but now received this from our forwarding agents (the people who manage the shipping from manufacturing to warehouse):

“U.S. Customs put an Intensive Exam on 2 pieces, U.S. Customs has the authority to do what they need to do they have the ultimate say. Once U.S. Customs puts a customs hold on the shipment the airline doesn’t have the authority to forward the pieces from JFK to PHL until the goods are off Customs hold this is the rule. The entry is been filled with Customs, we don’t have a time frame in when we will get the goods moving, we need just to wait.”

‘2 pieces’ refers to that the cargo company (Lufthansa Cargo) had for what ever reason split the shipment at JFK before flying it to PHL.

Like I’ve said this before, we’re very sorry for all the delays we’ve experienced. Our hands have been tied  pretty much since we gave green light with the manufacturers.

I’ll update our Twitter feed (@UuniHQ) and our Facebook page (https://www.facebook.com/UuniDesign) for any further news.

These checks shouldn’t take too long, after all, the Customs do have limited capacity to hold goods and since it should’ve got to the warehouse already last week, I’m hopeful that we’ll see movement before long.

Yours, Kristian

Uuni 2 – Shipping Update for 9th July

We’re rolling. Yes!

Yesterday, the very first Uuni 2’s left the manufacturers and were sent to our customers in Finland. Also, some 128 Uuni’s are on their way to the UK for arrival at the fulfilment centre early next week. We’re in now working with them to queue up the orders and make sure as soon as they arrive, they’re sent out.

And finally, a batch to the US will be loaded on an airplane next week. Air freight will only take a few days from Finland to the warehouse in Philly – as with UK, we’ll get the fulfilment company to be ready to send these out as soon as they arrive.

Not long now, we’re almost there!


PS. We just shot an unboxing video, check it out!

Uuni 2 Shipping Update

Dear Uuni Community,

We’ve again received a message last night from the manufacturers that the first shipment will be another 7 days late. This is due to metal supply issues higher up in the supply chain.

This is extremely frustrating to us as we’ve been working on this for the past 8 months and want nothing more than for people to get to use it. But it is of course more frustrating to all you who’ve already ordered one. I’m so sorry for the delays. If you’d at this stage wish to cancel your order rather than wait, perhaps just to order at a later date, just email me on kristian@uuni.net with your order number or reply to your order confirmation and I’ll get it sorted as soon as.

While this is mostly out of our hands, here’s what we’re doing to minimise the delivery times as much as we can:

  1. EU (and Australian) stock will ship from Finland to our warehouse next Friday (4th July), shipping takes 5-7 days and we’ve queued up the warehouse so that as soon as they arrive there, they’ll go out.
  2. If the EU stock misses next Fridays ship from Finland, we’ll take the hit and start shipping them directly from Finland to customers in EU. I’m in Finland from 5th July to make sure this happens as fast as possible.
  3. For US/Canada orders, we’ve made the decision to air freight them from Finland to the US warehouse rather than wait for sea freight to get across. It’s not a cheap option by no means, but it cuts the freight time from 4 weeks to just 5 days. It’s definitely worth it.

Everybody who ordered an Uuni 2 before it started shipping from the warehouses, will still receive an extra pizza peel as a small token of gratitude and for your patience. We’ll also send a discount code you can use yourself or pass on to a friend who’d love to get an Uuni themselves.

I can’t tell you how sorry we are that’s it’s taken longer than expected to get shipping these. Uuni 2 is really an amazing product and so much fun to use, we absolutely think it’s worth the wait.


Yours truly,